Track your order

Two ways to find an order: the tracking link in your despatch email, or the form below.

From your despatch email

The tracking number is issued when the carrier scans the parcel. It is the most current information available — more current than we are, because it comes straight from the carrier network.

If the link shows nothing yet, allow 24 hours from despatch for the first scan to register.

From your account

Orders placed while signed in are listed under My account, with their current status and tracking reference.

Order lookup

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Still nothing?

If tracking has not moved for seven business days we will open a trace with the carrier. Email team@balloonjoy.shop with your order number and we will start it — that is our job, not yours.

Full delivery timings are in the Shipping Policy.