Refund and Returns Policy

What we can accept

The condition standard is simple: as it left us. Unused, complete, in its packaging, with seals unbroken.

• Once a dinnerware or cutlery pack has been opened it cannot be resold, so returns are limited to unopened packs.
• Slime and craft kits are sealed at manufacture; a broken seal makes them ineligible for return.
• Glow sticks that have been snapped are spent. Unactivated packs in their original wrapping may be returned within the window.

Starting a return

1. Write to team@balloonjoy.shop with your order number before returning anything. We issue authorisation within two business days.
2. Pack the item in its original packaging, with the authorisation reference enclosed, and post it to the address we give you.
3. We do not refund outbound or return postage on change-of-mind returns. Faults and errors on our side are fully covered.
4. Expect the refund on your original payment method within five business days of the parcel reaching us. Delivery costs are refunded only where we were at fault.

Faulty or incorrect goods

A manufacturing defect means a full refund including delivery, or a replacement. Contact us with photographs and the order number.

Exchanges

We do not process exchanges as a single transaction. Return the original item for a refund and place a new order for the replacement; that way the second item is reserved from stock immediately rather than waiting on the first parcel reaching us.